Clear, Transparent & Accessible

SBS Private Hire Limited is committed to operating responsibly, transparently and in accordance with UK legislation. As the parent company of Dunmow Minicab Company, Fly Stansted Taxis, First Light Taxis and (supporting) Jim's Travel, this page provides a central location for all of our legal information, customer policies and important notices.

Whether you're booking a local taxi, airport transfer or group transport, we want you to understand how our services operate, how we protect your information and what you can expect when travelling with any of our brands.

Customer Policies

Everything you need to know before booking with us.

Privacy Policy

Learn how we collect, use, store and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

View Privacy Policy

Terms & Conditions

The terms governing bookings, payments, cancellations, passenger responsibilities and the use of our services.

View Terms & Conditions

Cookie Policy

Information about how cookies are used across our websites to improve your browsing experience.

View Cookie Policy

Booking & Cancellation Policy

How bookings are confirmed, amended or cancelled, together with any applicable cancellation charges.

View Booking & Cancellation Policy

Waiting Time Policy

Information about waiting times, grace periods and any additional charges that may apply.

View Waiting Time Policy

Airport Transfers Policy

Important information regarding airport pickups, flight monitoring, delays and terminal collection procedures.

View Airport Transfers Policy

Lost Property Policy

How we deal with items left in vehicles and how to contact us if you've lost something.

View Lost Property Policy

Child Seat Policy

Guidance on travelling with children, child seats and your responsibilities when booking.

View Child Seat Policy

Accessibility Policy

Information about our commitment to accessible transport and wheelchair accessible vehicles where available.

View Accessibility Policy