SBS Private Hire Limited
Mobile App Privacy Policy
Effective Date: 13 July 2026
This Privacy Policy explains how SBS Private Hire Limited ("we", "our", "us") collects, uses, stores and protects your personal information when you use any of our mobile applications, including those operated under our trading brands.
This policy applies to all passenger booking applications operated by SBS Private Hire Limited.
Who We Are
SBS Private Hire Limited operates private hire and taxi booking services through a number of trading names, including:
- Dunmow Minicab Company
- First Light Taxis
- Fly Stansted Taxis
- Jim's Travel
If you use one of our booking applications, SBS Private Hire Limited is the Data Controller responsible for your personal information.
For privacy enquiries please contact:
Email: info@dunmowtaxis.com
Information We Collect
When you use one of our booking applications we may collect:
Account Information
- Name
- Email address
- Telephone number
- Password (encrypted where applicable)
Booking Information
- Pickup address
- Destination address
- Journey history
- Booking notes
- Favourite addresses
- Vehicle preferences
Payment Information
Where card payments are used, payments are securely processed by Stripe.
We do not store your full payment card details on our own systems.
Device Information
We may collect:
- Device model
- Operating system version
- App version
- Unique device identifiers
- IP address
- Crash reports
- Diagnostic information
This helps us improve the reliability and security of our services.
Location Information
Our apps may request permission to access your precise location.
Passenger apps use location information to:
- Automatically identify your pickup location
- Improve address accuracy
- Help drivers locate you
- Monitor your vehicle's progress during a booking
You can disable location permissions within your device settings, although some features may no longer function correctly.
Contacts Permission (Buddy Feature)
If your version of the app includes the Buddy feature, you may choose to allow access to your contacts.
This allows you to notify another person of your journey.
We do not permanently store your contact list.
Access is only used when you choose to use this feature.
Push Notifications
Our apps may send notifications relating to:
- Booking confirmations
- Driver allocation
- Vehicle arrival
- Journey updates
- Receipts
- Important service announcements
You may disable notifications at any time through your device settings.
How We Use Your Information
We use your information to:
- Provide taxi and private hire services
- Process bookings
- Allocate drivers
- Track journeys
- Process payments
- Provide customer support
- Prevent fraud
- Improve our services
- Meet legal and regulatory obligations
We do not sell your personal information.
Sharing Your Information
Your information may be shared with:
Drivers
Only the information necessary to complete your journey, such as:
- Your name
- Pickup location
- Destination
- Contact telephone number
Payment Providers
Payments are securely handled by Stripe.
Technology Providers
Our booking platform is provided by Cordic Limited, who process information on our behalf in order to provide booking, dispatch and tracking services.
Legal Authorities
Where required by law or where necessary to protect our legal rights or comply with licensing requirements.
Data Retention
We retain booking information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Maintain business records
When information is no longer required it is securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (where legally permitted)
- Restrict processing
- Object to processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
Requests should be sent to:
Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
However, no electronic system can ever be guaranteed to be completely secure.
Children's Privacy
Our services are not intended for children under the age of 13 without the involvement of a parent or guardian.
Third-Party Services
Our applications may make use of third-party services including:
- Cordic (booking and dispatch platform)
- Stripe (payment processing)
- Apple App Store
- Google Play
- Apple Maps and/or Google Maps
- Cloud hosting providers used to operate our booking platform
These organisations have their own privacy policies governing the information they process.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
SBS Private Hire Limited
Website: www.sbsprivatehire.co.uk
Email: info@dunmowtaxis.com